Privacy policy

Last updated: February 5, 2026

StemCraft operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). StemCraft is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including processing payments, fulfilling orders, maintaining accounts, arranging shipping, facilitating returns, and creating a customized shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing communications and displaying relevant advertisements.

Security and Fraud Prevention

We use your personal information to authenticate accounts, provide secure transactions, detect fraud, investigate suspicious activity, and protect our Services.

Communicating with You

We use your personal information to provide customer support and communicate regarding orders, accounts, and inquiries.

Legal Reasons

We may use personal information to comply with legal obligations, respond to legal requests, enforce policies, and protect our rights.

How We Disclose Personal Information

We may disclose personal information:

  • With Shopify, vendors, and service providers.

  • With business and marketing partners.

  • When you direct us to share information.

  • With affiliates within our corporate group.

  • In connection with business transactions, legal obligations, or rights protection.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

To learn more, please visit Shopify's Privacy Policy at https://privacy.shopify.com.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Security and Retention of Your Information

While we use commercially reasonable security measures, no system is completely secure. We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access your personal information

  • Correct inaccurate information

  • Delete personal information

  • Request data portability

  • Opt out of targeted advertising

  • Restrict or object to processing

  • Withdraw consent where applicable

To exercise these rights, contact us using the details below.

Complaints

If you have concerns regarding how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. We use appropriate safeguards where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the revised effective date.

📱 SMS Marketing & Communications

We use SMS (text messaging) to communicate with customers who have opted in to receive messages from StemCraft. When you provide your phone number and consent, we may send you transactional messages, promotional messages, and cart reminder messages related to your interactions with our website.

Your phone number is used solely for the purposes stated at the time of opt-in, including order updates, abandoned cart reminders, promotions, and customer support communications. Message frequency may vary. Standard message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message.

🛒 SMS Abandoned Cart Notifications

StemCraft's website uses cookies and similar technologies to help keep track of items you place into your shopping cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via SMS to users who have opted in to receive such communications.

🔐 Use of Phone Numbers & Data

Phone numbers collected for SMS communications are used exclusively for messaging purposes related to StemCraft services and offers.

🤝 Third-Party Data Sharing

We may share personal data with trusted service providers who assist us in operating our website, processing orders, and delivering communications.

Text messaging originator opt-in data and consent are excluded from any data sharing or selling to third parties. This information will not be shared with any third parties.

📍 Location Data

If we collect location information, it is limited to non-precise data such as IP-based location to help improve website functionality, prevent fraud, and tailor content or offers based on general geographic regions.

SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you if necessary.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

Contact us at the following address to make a request:

STEMCRAFT

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@stemcraft.co or contact us at:

Bluenovalabs LLC

30 North Gould Street

Sheridan, WY 82801

United States